
Przykłady łamania praw konsumenta

Sytuacja win-win – kompromis w negocjacjach?

Negocjacje win-win, win-lose i lose-lose

Negocjacje twarde, miękkie i rzeczowe

Czym jest zespół negocjacyjny?

Na jakich korzyściach skupić się w trakcie negocjacji?

Dlaczego warto prowadzić negocjacje w biznesie?

Negocjacje w dobrej i złej wierze

Czerwona linia w negocjacjach

Manipulacje w negocjacjach – jak się przed nimi obronić?

Jak prowadzić skuteczne negocjacje w biznesie?

Proces decyzyjny klienta – czy można na niego wpłynąć?

Sprzedaż materiałów budowlanych - Jak zwiększyć?

Jak skutecznie kupować – negocjacje zakupowe

Jak obsługiwać klienta w czasie reklamacji?

To nie moja wina, wiadomości są w spamie

Ściąganie należności a dobre relacje z klientem

Dlaczego handlowcy nie oddzwaniają?

Spotkania z klientem w branży IT
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Czym jest lejek sprzedażowy i do czego służy?
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Perswazja a manipulacja - czym się od siebie różnią?
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Techniki sprzedaży dla branży odzieżowej
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Techniki sprzedaży bezpośredniej
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Rozmowa telefoniczna z klientem
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Cz. 1 Reklamacje - jak zdenerwować klienta obsługą reklamacji
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Cz. 2 Reklamacje - 2 małe tricki podczas obsługi reklamacji
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Jak łatwo zniechęcić klienta?
%22%20transform%3D%22translate(.9%20.9)%20scale(1.71484)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%23fff%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-31.08565%20105.61999%20-67.343%20-19.82012%209.8%2075.9)%22%2F%3E%3Cellipse%20fill%3D%22%230a0a0a%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(-168%20119.9%2044.4)%20scale(47.42498%20113.53594)%22%2F%3E%3Cellipse%20fill%3D%22%23292929%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(20.01872%2021.69408%20-37.38168%2034.49482%20106%20151.4)%22%2F%3E%3Cellipse%20fill%3D%22%23fff%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(10%20-390.1%20104.2)%20scale(35.71116%20104.98659)%22%2F%3E%3Cpath%20fill%3D%22%23e7e7e7%22%20d%3D%22M125-1l34%2050%2034-65z%22%2F%3E%3Cellipse%20fill%3D%22%236f6f6f%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-27.93705%2084.58064%20-30.9528%20-10.22373%20169.2%20137.3)%22%2F%3E%3Cellipse%20fill%3D%22%23fff%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(37.76275%202.37233%20-4.69782%2074.77995%200%2050.1)%22%2F%3E%3Cellipse%20fill%3D%22%23b2b2b2%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-11.86093%20-13.45358%2088.5643%20-78.07993%20106.7%2075.6)%22%2F%3E%3Cellipse%20fill%3D%22%232f2f2f%22%20cx%3D%22249%22%20cy%3D%22142%22%20rx%3D%2241%22%20ry%3D%22111%22%2F%3E%3Cellipse%20fill%3D%22%23717171%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-14.18657%20-14.8454%2043.08016%20-41.1683%20228%2017.7)%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
Czy warto dziękować za skargę?
%22%20transform%3D%22translate(1.2%201.2)%20scale(2.34375)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%2397928c%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(17.36956%20-36.6017%2073.35155%2034.80942%20179.2%2044)%22%2F%3E%3Cellipse%20fill%3D%22%23000002%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(-114.3%2048%2033)%20scale(255%2070.41988)%22%2F%3E%3Cellipse%20fill%3D%22%239d9895%22%20cx%3D%22155%22%20cy%3D%2221%22%20rx%3D%2231%22%20ry%3D%2243%22%2F%3E%3Cellipse%20fill%3D%22%236e6f72%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(31.10212%203.81886%20-9.34933%2076.14419%20251.4%20118.4)%22%2F%3E%3Cellipse%20fill%3D%22%23946003%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(9.62417%20-28.1099%2017.4479%205.97375%20122%200)%22%2F%3E%3Cellipse%20fill%3D%22%2356575a%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(.14028%20-20.09264%2088.08677%20.61497%20184.6%2072.9)%22%2F%3E%3Cpath%20fill%3D%22%230a0a0c%22%20d%3D%22M147.5%20119l-4.1%2030-32.8-46.4%2031.8%2012z%22%2F%3E%3Cellipse%20fill%3D%22%235a5c5f%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-18.07388%20-41.96708%2016.69355%20-7.18938%20207%2030.4)%22%2F%3E%3Cpath%20fill%3D%22%232c2d2e%22%20d%3D%22M184%2084h38v13h-38z%22%2F%3E%3Cellipse%20fill%3D%22%236c6e6f%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(11.91177%20-11.78768%2031.2607%2031.5898%20142.2%2062)%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
Jak nie dostać kosza od klienta?
%22%20transform%3D%22translate(1.2%201.2)%20scale(2.34375)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%23a3a697%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(15.50319%20-56.97644%2064.24793%2017.48175%20159.7%2019.1)%22%2F%3E%3Cpath%20d%3D%22M-21%20128L7.5%2064%20129%20118l-28.5%2064z%22%2F%3E%3Cellipse%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(139.9%2095.8%20100)%20scale(81.45611%2032.28273)%22%2F%3E%3Cellipse%20fill%3D%22%237e901d%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-7.46162%20-24.1444%2026.99727%20-8.34328%20140.4%2072.2)%22%2F%3E%3Cellipse%20fill%3D%22%23908e97%22%20cx%3D%22163%22%20cy%3D%221%22%20rx%3D%2248%22%20ry%3D%2248%22%2F%3E%3Cpath%20fill%3D%22%235d5c61%22%20d%3D%22M36-16l82%20108-2-107z%22%2F%3E%3Cellipse%20fill%3D%22%2359585f%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(-59%20135.4%20-176.6)%20scale(73.68221%2012.72329)%22%2F%3E%3Cellipse%20fill%3D%22%2336363a%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-59.75312%20-44.03844%2019.80885%20-26.87744%2036.6%2047.1)%22%2F%3E%3Cpath%20fill%3D%22%23b2b2b2%22%20d%3D%22M156%2030.6l2.4-9.4-8.5-30.9%2027.3%2013.8z%22%2F%3E%3Cellipse%20fill%3D%22%236a6b64%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(28.71596%20-16.915%204.538%207.704%20174%2084.6)%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
Reklamacja - okazja do badania rynku?
%22%20transform%3D%22translate(1.2%201.2)%20scale(2.34375)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%23a29e9f%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(-110.5%2068.6%2023)%20scale(31.41063%20115.46348)%22%2F%3E%3Cellipse%20fill%3D%22%231a8c65%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(73.35338%20-4.42093%201.38212%2022.93254%2054%2050.4)%22%2F%3E%3Cellipse%20fill%3D%22%23177052%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-19.81605%2056.9136%20-20.8739%20-7.26783%20243.4%2042.4)%22%2F%3E%3Cellipse%20fill%3D%22%23bdb7b9%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(131.3%20-14.6%2073.5)%20scale(39.16143%2030.28556)%22%2F%3E%3Cellipse%20fill%3D%22%23594f52%22%20cx%3D%22113%22%20rx%3D%22171%22%20ry%3D%2235%22%2F%3E%3Cellipse%20fill%3D%22%235e4f54%22%20cx%3D%22184%22%20cy%3D%22118%22%20rx%3D%2275%22%20ry%3D%2231%22%2F%3E%3Cpath%20fill%3D%22%2346ac8a%22%20d%3D%22M253.6%2075.4l-34.5%2017%2016.3%204%2035.6%205.1z%22%2F%3E%3Cpath%20fill%3D%22%23847d7f%22%20d%3D%22M64%2076h45v58H64z%22%2F%3E%3Cellipse%20fill%3D%22%23689c8a%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(1.53827%209.07333%20-76.73786%2013.00993%2044.8%2071.7)%22%2F%3E%3Cpath%20fill%3D%22%2328745b%22%20d%3D%22M111.3%2017.4l5%2023.5L4.6%2064.6-.3%2041z%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
CROSS i UP SELLING w sprzedaży
%22%20transform%3D%22translate(1.2%201.2)%20scale(2.34375)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%23800300%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22rotate(-170.7%20128.2%20-1.5)%20scale(19.08718%2052.6281)%22%2F%3E%3Cellipse%20fill%3D%22%23686929%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(1.87174%2023.20988%20-21.70877%201.75068%200%204.4)%22%2F%3E%3Cpath%20fill%3D%22%23bc3e29%22%20d%3D%22M169.6%20149L-16%2032.6%20204.8-16%20243%2038.6z%22%2F%3E%3Cpath%20fill%3D%22%23961b00%22%20d%3D%22M236%200h20v68h-20z%22%2F%3E%3Cpath%20fill%3D%22%23c64932%22%20d%3D%22M234%2048.3l-2-18%206-.6%202%2018z%22%2F%3E%3Cellipse%20fill%3D%22%23bc3e29%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(70.66619%2048.38615%20-33.4198%2048.80838%2044.9%20132.8)%22%2F%3E%3Cellipse%20fill%3D%22%23bc3e29%22%20cx%3D%22249%22%20cy%3D%22114%22%20rx%3D%2258%22%20ry%3D%2247%22%2F%3E%3Cpath%20fill%3D%22%23880a00%22%20d%3D%22M6%2062l-22-8v16z%22%2F%3E%3Cpath%20fill%3D%22%23bc3e28%22%20d%3D%22M141-16L20-8l1%2044z%22%2F%3E%3Cpath%20fill%3D%22%23991c06%22%20d%3D%22M243.6%2061.8L233.2-6.3l19-9.7L234%2068.4z%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
Techniki wpływu - Słowo NIE
%22%20transform%3D%22translate(1.2%201.2)%20scale(2.34375)%22%20fill-opacity%3D%22.5%22%3E%3Cellipse%20fill%3D%22%23564c6d%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(15.93443%2055.25432%20-95.09043%2027.4225%20123%20110.3)%22%2F%3E%3Cpath%20fill%3D%22%238a8b9f%22%20d%3D%22M37%2043l157-10L17%2097z%22%2F%3E%3Cellipse%20fill%3D%22%23909e3c%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(179.23948%20-3.25816%20.423%2023.27003%20118.2%2016.8)%22%2F%3E%3Cellipse%20fill%3D%22%23b03a2f%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(2.07441%20-20.42223%2045.40365%204.61193%2019%20123.1)%22%2F%3E%3Cpath%20fill%3D%22%237c902a%22%20d%3D%22M223.2%20142.4l-20.4-105%2050-9.8%2020.4%20105z%22%2F%3E%3Cellipse%20fill%3D%22%239b903e%22%20cy%3D%2252%22%20rx%3D%2226%22%20ry%3D%2264%22%2F%3E%3Cellipse%20fill%3D%22%23505925%22%20rx%3D%221%22%20ry%3D%221%22%20transform%3D%22matrix(-11.98466%20-43.62459%209.9563%20-2.73522%20220.6%2096.5)%22%2F%3E%3Cellipse%20fill%3D%22%23575a5d%22%20cx%3D%2252%22%20cy%3D%2294%22%20rx%3D%2232%22%20ry%3D%2214%22%2F%3E%3Cellipse%20fill%3D%22%23c75d4b%22%20cx%3D%222%22%20cy%3D%2213%22%20rx%3D%229%22%20ry%3D%2225%22%2F%3E%3Cellipse%20fill%3D%22%2385540f%22%20cx%3D%2219%22%20cy%3D%22133%22%20rx%3D%2212%22%20ry%3D%2236%22%2F%3E%3C%2Fg%3E%3C%2Fsvg%3E)
Jak nie osiągnąć sukcesu na targach?